Personal Data
Protection Notice
Learn how we collect and process your personal information, why we use it, and what rights you may have under applicable data protection laws.
Data Controller
JUMOS Wear is operated by Onur Furkan Soylu, based in Türkiye.
For the purposes of applicable data protection laws, including Türkiye's Personal Data Protection Law No. 6698 (KVKK), the business operator acts as the data controller for the personal data described in this notice.
No: 8-5 Blok/1
Tepebaşı, Eskişehir, Türkiye
Personal Data We Process
Depending on your interaction with JUMOS Wear, we may process the following categories of personal information:
- Identity information: First and last name.
- Contact information: Email address, phone number, billing and shipping addresses.
- Order information: Purchases, order history, delivery details, customer service requests, and legally required returns or refund records.
- Payment information: Payment status, transaction references, and billing records.
- Technical information: IP address, device information, cookies, and website usage data.
- Communication records: Messages, questions, complaints, and support correspondence.
Credit and debit card details are processed through the secure systems of our payment service providers.
Why We Process Your Data
- Creating and managing customer accounts
- Processing and managing orders
- Processing payments
- Arranging international shipping and delivery
- Providing customer support
- Managing legally required refunds and remedies
- Issuing invoices and maintaining accounting records
- Maintaining website and transaction security
- Preventing fraud and unauthorized activity
- Complying with legal obligations
- Responding to lawful requests from authorities
- Improving website functionality and customer experience
- Sending marketing communications where legally permitted
Legal Bases for Processing
We process personal data where permitted by applicable data protection laws.
Depending on the processing activity and applicable law, the legal basis may include:
- Contractual necessity: Processing required to fulfill an order or provide requested services.
- Legal obligations: Processing required for tax, accounting, and other legal duties.
- Legitimate interests: Processing necessary for security, fraud prevention, and business operations, where legally permitted.
- Consent: Processing based on your permission where consent is legally required.
- Legal claims: Processing necessary to establish, exercise, or defend legal rights.
Where consent is the legal basis for processing, you may withdraw it at any time without affecting the lawfulness of earlier processing.
How We Collect Your Information
Personal information may be collected through:
- Our website, www.jumoswear.com
- Customer account and checkout forms
- Contact and support requests
- WhatsApp and email communications
- Payment and international shipping processes
- Cookies and similar technologies
- Authorized service providers
Data Sharing & International Transfers
We may share personal information with service providers where necessary to operate our international online store.
- E-commerce and technology providers
- Payment processors and financial institutions
- International shipping and logistics companies
- Customs and delivery-related service providers
- Hosting, security, and IT providers
- Customer support and communication providers
- Accounting, legal, and professional advisers
- Public authorities where legally required
Because JUMOS Wear operates from Türkiye and serves customers internationally, personal data may be transferred between countries.
International data transfers are subject to applicable legal requirements, including the relevant provisions of KVKK and, where applicable, the GDPR.
How Long We Keep Your Data
Personal information is retained for as long as necessary to fulfill the purposes for which it was collected, including applicable accounting, tax, and legal requirements.
When the relevant retention period expires and no other lawful basis for keeping the information remains, personal data is deleted, destroyed, or anonymized as required by law.
Your Data Protection Rights
Depending on applicable law, including KVKK and the GDPR where relevant, you may have the right to:
- Know whether your personal data is being processed
- Request access to your personal information
- Request correction of inaccurate or incomplete data
- Request deletion where legally permitted
- Request restriction of processing where applicable
- Object to certain processing activities
- Request data portability where applicable
- Withdraw consent where processing relies on consent
- Challenge certain automated decisions where applicable
- Request information about relevant data recipients
- Seek remedies for unlawful processing
- Lodge a complaint with a competent supervisory authority
These rights are subject to the conditions and limitations established by applicable law.
Contact & Data Requests
If you have questions about your personal data or wish to exercise your data protection rights, please contact us.
No: 8-5 Blok/1
Tepebaşı, Eskişehir, Türkiye
We will review and respond to data protection requests in accordance with the procedures and deadlines established by applicable law.