Frequently Asked Questions

In this section at Jumos, you can find quick answers to frequently asked questions and access all the information related to your shopping process.

Order & Payment

How can I place an order?
Which payment methods do you accept?
How can I make my payment securely?
Do you offer installment payments on credit cards?
Do you offer cash on delivery?
Am I safe when paying with a credit card?
Can I pay via bank transfer/EFT?
Can I make changes before confirming my order?
How can I cancel my order?

Shipping & Delivery

When will my order be shipped?
How long does delivery take?
How much is the shipping fee?
How can I track my order?
Can I pick up my order from the courier branch?

Returns & Exchanges

How can I return or exchange a product?
How long does the return or exchange process take?
When will I receive my refund?
Who is responsible for the shipping cost in returns and exchanges?

Product Information

How is your size chart?
How should I wash your products?

Membership & Account Management

Can I shop without creating an account?
How can I update my account information?
I forgot my password, how can I reset it?

Campaigns & Discounts

How can I use a discount coupon?

Contact & Support

How can I reach you?
How can I contact customer service?
What should I do if I can’t find my question on the FAQ page?
What are your customer service working hours?