Customer satisfaction is our priority. If you are not satisfied with the products you purchased from Jumos, we want to make the return or exchange process as easy and hassle-free as possible for you. This Return & Exchange Policy explains your rights regarding your purchase and how the process works.

1. Return & Exchange Conditions

• Return Period: You can return your products within 3 days from the date you receive them. Returns or exchanges are not accepted after this period.

• Product Condition: Returned or exchanged products must be unused, with tags attached, and in their original packaging.

• Return Process: Once your return request is approved, the product price will be refunded. Shipping costs belong to the customer. Refunds will be made through your original payment method.

• Exchange Process: Exchanges can be made if the requested product is in stock. Shipping costs for exchanges are covered by the customer.

• Invoice: An invoice of your purchase must be provided during the return or exchange process.

Products Not Eligible for Return or Exchange:

• Personal care items (for hygiene reasons).

• Custom-made products.

• Campaign/discounted products (except in cases where the product is defective or damaged).

2. Return & Exchange Process

• Submitting a Request: To request a return or exchange, you can fill out the Return/Exchange Request Form on our website or contact our customer service via WhatsApp at +90 (551) 707 06 51. Once approved, we will provide shipping details (cargo code and address information).

• Product Shipment: Products can only be sent after approval is received. Shipments made without approval may not be accepted.

• Shipping Fee: In returns and exchanges, the shipping cost belongs to the customer. Since costs vary between 200–300₺ depending on size and distance, a flat fee of 249.99₺ is applied equally to all customers. However, in cases of defective or incorrectly shipped products, the shipping cost will be covered by Jumos.

• Evaluation: Once your product arrives at our warehouse, your return or exchange request will be evaluated within 3 business days. Eligible requests will then be processed.

  
  

3. Refunds

• Refund Timeline: Once approved, refunds will be issued to your original payment method. For credit card payments, the refund may take 3-10 business days depending on your bank’s process.

• Refund Amount: The full product price will be refunded, excluding any shipping costs paid at the time of delivery.

• Campaign Products: For discounted/campaign products, campaign conditions may become invalid upon return, and the refund amount will be adjusted accordingly.

  
  

4. Exchanges

• Product Exchange: If your exchange request is approved and the new product is in stock, it will be processed immediately and shipped to your address. If there is a price difference, it will either be refunded to you or collected from you.

• Exchange Shipping Fee: Shipping costs for exchanges belong to the customer, except in cases of defective products, where Jumos will cover the cost.

  
  

5. Contact

For any questions or assistance regarding the return or exchange process, you can contact our customer service team:

• E-mail: jumoswear@gmail.com

• Phone: +90 (551) 707 06 51

• Working Hours: Monday – Saturday, 09:00 – 00:00

  
  

At Jumos, we are here to ensure your shopping experience is the best it can be. Don’t hesitate to reach out if you encounter any issues!