At JUMOS, customer satisfaction is important to us. The following policy explains our return and exchange conditions clearly and transparently.

1. DOMESTIC RETURNS & EXCHANGES (TURKEY ONLY)

• Returns are accepted within 3 days of delivery.

• Items must be unused, unworn, with original tags attached, and in resalable condition.

• Returns and exchanges are subject to approval.

• An invoice is required for all return and exchange requests.

  
  

2. NON-RETURNABLE ITEMS

Returns or exchanges are not accepted for:

• Used or washed items

• Items with odor, stains, or cosmetic marks

• Items with removed or damaged tags

• Products not suitable for resale

• Incomplete set items

• Outlet items

• Discounted items (except defective or incorrect shipments)

  
  

3. RETURN & EXCHANGE PROCESS (TURKEY)

• Requests must be submitted via the Return / Exchange Request Form or via WhatsApp.

• Shipping details are shared after approval.

• Shipments sent without approval may not be accepted.

Defective or incorrectly shipped items are fully covered by JUMOS.

4. REFUNDS

• Approved refunds are issued to the original payment method.

• Processing time may vary depending on the payment provider.

  
  

5. INTERNATIONAL ORDERS (IMPORTANT)

Due to high international shipping, customs, and logistics costs:

All international orders are final sale. Returns and exchanges are not accepted for orders shipped outside Turkey.

• Customers are responsible for accepting delivery and handling any customs procedures.

• Orders refused, unclaimed, or returned due to customs issues are not eligible for a refund.

  
  

6. CONTACT

For any questions regarding returns or exchanges, please contact us:

Email: [email protected]
Phone / WhatsApp: +90 (551) 707 06 51
Business Hours: Monday – Saturday | 09:00 – 00:00 (GMT+3)