Frequently Asked Questions

In this section at Jumos, you can find quick answers to frequently asked questions and access all the information related to your shopping process.

Order & Payment

How can I place an order?
Which payment methods do you accept?
How can I make my payment securely?
Do you offer installment payments on credit cards?
Do you offer cash on delivery?
Am I safe when paying with a credit card?
Can I pay via bank transfer/EFT?
Can I make changes before confirming my order?
How can I cancel my order?

Shipping & Delivery

When will my order be shipped?
How long does delivery take?
How much is the shipping fee?
How can I track my order?
Can I pick up my order from the courier branch?
Do you ship internationally?

Taxes & Customs

Are customs duties and taxes included?

Returns & Exchanges

How can I return or exchange a product?
How long does the return or exchange process take?
When will I receive my refund?
Who is responsible for the shipping cost in returns and exchanges?
Do you accept returns or exchanges for international orders?

Product Information

How is your size chart?
How should I wash your products?

Membership & Account Management

Can I shop without creating an account?
How can I update my account information?
I forgot my password, how can I reset it?

Campaigns & Discounts

How can I use a discount coupon?

Contact & Support

How can I reach you?
How can I contact customer service?
What should I do if I can’t find my question on the FAQ page?
What are your customer service working hours?